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TERMS & CONDITIONS
1. Construction

OMH models are all handcrafted by skillful and experienced craftsmen. They are built to scale according to the original plans or pictures of the actual ship using "plank on frame" or "plank on bulk head" construction method. OMH models are not KIT; they are completely built from scratch. Each model comes with a nice wooden stand for display. Please click here to learn more.

2. Ship Measurement

All ships in the USA are measured in maximum display dimension (inches) and illustrated in the below picture.



3. Material

At OMH, we put the beauty of each model first, so we use the highest quality of wood that are either locally available or from imported source such as rose wood, ebony, mahogany, teak, western red cedar´┐Ż All timbers are air dry or kiln dry before production to ensure OMH products withstand different climate across the globe.

4. How long it takes to build a model?

It takes about two hundred hours to complete a model such as 36" HMS Victory. Custom built models require longer time. Our certificate of authenticity will state the number of hours required to finish each stage in contruction the model.

5. How to order?

If you are a dealer, please login and order online. If you are a consumer, please click here to locate a dealer. Please contact us any time should you need assistance.

6. Payment & Credit

We take most payment types such as credit cards (including apple pay or google pay), company checks, ACH or wire transfer. Net30 is available to a limited number of dealers that have high credit rating and require good references. For international order, we accept wire transfer only (except small orders). If you need to pay for an invoice, please click HERE to pay us via credit card, google pay or apple pay.

7. Delivery

Most items will be shipped within two business days via Fedex/UPS. Shipments take approximately 2-5 business days within the 48 states. A tracking number is provided upon shipment of each order. Oversized items may be shipped via common carriers. If address is located in the states of Hawaii or Alaska, please contact us for exact shipping quote or utilize the online shipping estimate in the drop ship area.

8. Freight

All freight charges are invoiced with each order as a separate amount at the bottom of the invoice and no discount are allowed on freight, with exception of promotions. For drop shippers, all freight charges are listed on drop ship price list.

9. Minimum order

A minimum order or deposit of $300 is required to open an account with OMH. Orders that proceed after initial order do not require any minimum amount.

10. Packaging

Each ship model is individually packed in a carton box. On many models, a wooden frame is added for maximum protection. Most models are packed fully assembled. For simple sail boats, the masts are folded down to save shipping space. Setting up the masts is simple with included instruction.

11. How can I order from overseas?

Please click where to buy to locate the closest dealer in your area. We have distributors and dealers who can ship products directly to your door. If you would like to become our dealer or distributor, please register with us.

12. Natural Materials

Wood is a natural material that has different colors, grain patterns and overall texture and appearance. All wood will change color under the effect of UV light and oxidation. Our products are made of natural wood, thus the final products' color may be different from the pictures on the web site or catalog or any pictures in email communication.

13. Returns

Returns are expected to be made within 7 days of shipment receipt. In the event of processing a return, please forward the following information to service@omh1.com:

1. Invoice number
2. Recipient Name (if drop shipped)
3. Reasons for return
4. Photos or damages/defects (If applicable)
5. Description of damages/defects (If applicable)

Returns are subject to a 15% restocking fee if items have no damages or defects. Please do not deduct from your payment until you have received our credit memo.

14. Damages or Defective Good

Any goods received damaged or defective can be returned following the instructions in our return policy statement. Once we assess the damages, two options are open:

1. When deemed fixable, OMH will send parts for customer to repair the model
2. When damage is unable to be fixed, OMH will ship out a new replacement at no cost. If replacement is not available in a reasonable time, OMH will issue 100% refund for the cost of the item.

Any goods damaged in shipment need to be reported to us within 7 days so we can file a claim. Shipping cost is non refundable in any case.

15. Backorders

Our standard policy is to ship all back orders. Lead time of order may vary, please contact OMH for more information.

16. Price

FOB city of Industry, California. All prices are subject to change without notice. See website for details.

17. Catalog request

Please click here to see an online catalog and request one mailed to you.

18. Other Conditions

Typographical and stenographic errors subject to correction. Purchaser terms inconsistent with those stated herein which may appear on purchaser's formal order will not be binding to OMH.

For further information, please feel free to contact us. We will answer your question in a timely manner.
 

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